I reported just a while ago (post below this one), an airline (Delta!) cancelled my flight to Skate America. They "temporarily" discontinued service in my departure city. I highly suspect this has something to do with the nationwide "credit crunch" crisis...but anyway...
I was prepping my pen and paper to write a letter and I decided to just call Delta and see if they just move me to another airport or something. Of course the person on the phone, it would seem, only started working there this morning. She transferred me to her supervisor so that she could help me.
Once transferred, I found myself speaking to a voicemail. I left a message, I was slightly agitated I think. It must have shown in my voice because 10 minutes later I received a call from a Regional Director.
He told me he had looked up my itenerary and apologized again. He listned to me rant and rave about Skate America and pretended like he knew how exciting an event it would be. And then he said...here's what I'm going to do...
He reinstated my itinerary, just changed my departure airport. Now that I have to drive 3 hours to a new airport he gave me a $50 credit. Then he told me to go ahead and keep the 1000 bonus miles they had given me for my inconvienience. Here's the best part...first class upgrade!
As I finish this post, I see on CNN they are talking about all airlines announcing they are cutting capacity.
Talk about lemons to lemonade! My advice, if airlines ever try to jerk you around...get vocal!